My screen didn't update

Almost every "it didn't update" comes down to one of these. Check them in order.

#1. Did you publish?

Changes are drafts until you publish. If the screen shows Changes not live on the Screens page, open it and choose Publish changes. See Publishing — getting changes onto your screens.

#2. Does the screen actually play what you edited?

This is the most common surprise. Open the screen and go to What plays: check which main playlist it uses, and whether a time slot is playing a different playlist right now. Then check that playlist contains the design or item you changed.

When you publish from the designer, SignBlink warns you if a screen doesn't show that design and offers to add it.

#3. Is the item scheduled or paused?

In the playlist, check the item isn't Paused, and that any Show only at certain times dates include today. See Show an item only for a while.

#4. Is the screen online?

An Offline screen can't receive updates; it gets them as soon as it reconnects. See A screen shows as offline.

#5. Is it still downloading?

Receiving update means the player is downloading. Big videos take longer on slow Wi-Fi. The screen switches over once everything has arrived.

#6. Is it waiting its turn?

The new item shows when the playlist reaches it. To see the screen right now, take a screenshot from its page. See See what a screen is showing.

#Still stuck?

Choose ⋯ → Restart player. If it still shows the old content after a minute, contact support with the screen's name.